If you’ve experienced an issue with an undelivered package, Saltbox is here to guide you through the claims process. Each carrier has specific procedures for filing claims, but Saltbox generally recommends waiting 7 days before filing a claim as carriers handle a large amount of packages daily.
Follow these steps based on the carrier used to ship your package.
Step 1: Verify package status
Before filing a claim, confirm the delivery status through the carrier’s tracking system to ensure it’s marked as undelivered. This will provide key details that the carrier may require to process your claim.
Step 2: Identify your carrier’s claim process
Different carriers handle claims individually. Below are links and important notes for filing a claim with each of our carrier partners:
USPS
Claims Process: USPS Claim Filing Page
Notes: USPS shipments include $100 insurance via EasyPost. USPS can be challenging for claims, so ensure all necessary documents are available.
UPS
Claims Process: UPS Claim Filing Page
Notes: Each UPS shipment also includes $100 insurance, and the claims process is generally straightforward.
FedEx
Claims Process: FedEx Claim Filing Page
Notes: For FedEx Express, members must schedule pick-ups separately; Ground claims follow the standard process.
OnTrac
Claims Process: Email OnTrac’s Claims Management Department
Notes: File claims within 15 days of the shipment due date. Ensure to attach all supporting documentation and the invoice for the item’s replacement cost.
Veho
Claims Process: Text Veho Support at 68953 (message and data rates may apply).
Notes: Use Veho’s text support for direct assistance with claim initiation.
Pandion
Claims Process: Pandion Claim Form
Notes: Saltbox manages the Pandion claims process directly.
Sendle
Claims Process: Sendle Claims Page
Notes: Sendle’s process includes USPS for final mile delivery, so some claims may overlap with USPS protocols.
Step 3: Gather documentation
Prepare the following documents for a smooth claims process:
Shipment tracking number
Proof of delivery attempts or status updates
Invoice showing the package’s contents and value
Any additional documentation requested by the carrier
Step 4: Submit your claim
Visit the respective carrier’s claims page or reach out directly as instructed above. Follow the prompts on the claim form to complete your submission.
Step 5: Follow up
Each carrier has a different response time, but you may need to follow up if you don’t hear back within the expected period. Keep any reference numbers or claim IDs for easy tracking.
For more support, Saltbox is available to assist at your specific location’s contact number or email.