Q: What is included in my membership?
A: Your membership includes:
- All-inclusive pricing
- Easy access to an office space, private warehouse suite (or both)
- All units are equipped with power and include basic amenities such as HVAC, WiFi, unlimited printing, conference rooms, and a photo studio
- Access to our entrepreneurial community
- Receiving services at no additional cost and daily pick ups from all major carriers
With your membership, you'll have access to everything you need to run your business successfully, including office or warehouse space, a range of amenities, and support from our on-site staff. All of these services are included in the price of your membership, with no additional fees or charges
Q: How far out can I sign and secure a warehouse space?
We are able to send proposals 30 days prior to the desired move-in date. In order to hold the suite, a security deposit must be paid with 48 hours of signing the proposal. The security deposit amount will be specified in the proposal and will be equal to one month's membership fees.
If the security deposit is not paid within 48 hours, the suite will be released and made available for other interested parties.
Q: How long does the move-in process take and what is required for move-in?
The onboarding process is pretty straightforward and we have a staff on site to help with move-in. Security deposit and general liability insurance is required prior to move-in, but there are no other start up fees or application fees.
Members typically move in on the 1st of 15th of the month and the first month's invoice will be prorated based on move-in date.
Q: What do I do if I need to upgrade my suite?
A: Assuming availability, you are more than welcome to upgrade your suite size at any time and within any term length. The best path is to let you Location Operations Manager know in advance so they are able to keep you informed on availability. As soon as you are ready, we will simply send you a new agreement, credit your deposit (so you will only owe the difference), and move your inventory over! Our Elastic Workforce (eForce for short) is more than happy to assist you with your move and suite design.
Q: Who do I contact for help accessing the Member Portal?
A: If you have issues logging in or need your password reset, please reach out to your Location Operations Manager or email email@example.com. We typically respond to support tickets within 48 hours.
Q: Am I able to add additional people to my company membership?
A: Yes! Each company membership has an allotment of access passes based on the suite size. As you scale up over time, you will receive more access passes. If you need to add additional people above your allotment, you may do so for $199/month per additional access pass.