Q: How do I report a security issue or concern?

A: If you have a security issue or concern, please contact the staff on-site immediately. If it is an emergency, please call 911. For non-emergency concerns, you can email your Community Operations Manager, reach out to the team via Slack or email support@saltbox.com

Q: What is the process for allowing visitors into the building?

Members are allowed to bring guests and are expected to adhere to all guidelines outlined in the Membership Handbook. If a guest is coming into the space regularly (full days more than 3x/week), we ask that they be granted an individual access pass for $199/month. 

Q: How are the suites secured?

A: We use Saltbox OS via an app on your phone to access the building and secured areas inside the building. Individual suite doors are equipped with locks and a physical key for added security. Our cleaning crew does not enter the warehouse suites, so any trash will need to be taken to the community trash cans throughout the warehouse. 

Q: What are the building hours?

A: Building access is available 7 days a week from 6 am-11 pm with an alarm outside of those hours. We staff the building 9 am-5 pm Monday through Friday. We recommend locking suite doors at all times, even when the building is staffed. 

Q: Do you offer overnight access to the building?

Overnight access is dependent on location and occasionally offered on a case by case basis with a small fee associated. Please reach out directly to your on-site manager to determine if this is an option at your location.







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