Step-by-Step Instructions
Log in to your Member Portal using your email address and password. (We recommend using a computer or laptop for the smoothest experience.)
In the left-side navigation menu, select Billing. If you don't see this option, your account may not have Billing access yet — just email us at [email protected] and we'll take care of it.
From the Billing page, click Payment Details.
From here, you can:
Remove a saved payment method by clicking the three-dot menu (⋮) in the upper corner of the saved card or account, then selecting Delete Payment Detail.
Add a new payment method by clicking Add Payment Method and entering your card or bank details.- Set up ACH (Bank Account): After adding your ACH details, follow the verification steps provided in the portal. If verification fails, retry the process or contact support for assistance. Alternatively, you can add ACH details via a secure email sent to your registered email address. Once verified, ACH payments will avoid credit card processing fees.
💡 Autopay Enrollment: Adding a payment method automatically enrolls your account in autopay. Your invoice will be drafted on its due date using your payment method on file — no manual action needed each month.
💡 Updating Your Default Payment Method: To update or replace your default payment method, you'll need to delete your existing payment details first, then add your new one. This ensures the new method is set as your default going forward.
💡 Storing Multiple Payment Methods: You can save more than one card or bank account to your account. But keep in mind that your default payment method will always be the first one you added. If you have questions about which method is being used or need help managing your payment details, reach out to us at [email protected] and we'll be happy to assist.
💡 ACH vs Credit Card Processing: ACH payments typically take 3–5 business days to process, while credit card payments are processed instantly. Consider this timing when setting up your payment method to avoid delays.
💡 Handling Multiple Invoices: Autopay will automatically deduct payments for all invoices, including multiple units or one-time service charges, using the saved payment method on file.