Billing / Payments
Find clear information on billing cycles, payment methods, invoice management, and resolving billing issues.
By Monica and 1 other2 authors14 articles
When do I receive my invoice?Find out when your Saltbox invoice arrives each month, when payment is due, how late fees are applied, and how to avoid credit card processing fees by paying via ACH.
How am I charged for additional services/add-ons?
When are my monthly payments due?
What if I moved out before my agreement end date?Understand the financial implications of ending your membership early, including deposit forfeiture, discount repayment, and the 30-day notice requirement.
How will I receive my security deposit refund?Find out the different ways your security deposit refund can be issued and what to do if your preferred method isn't available.
What happens to my security deposit when I move out?Learn what to expect after your move-out — including eligibility, what's reviewed before your refund is processed, and how long it typically takes.
Is there a way to avoid the processing fee?Discover how switching to ACH bank transfer can eliminate the credit card processing fee from your monthly invoice.
What is the credit card processing fee?Understand what the credit card processing fee is, when it applies, and how it's calculated.
Can a late fee be waived?Find out when a late fee can be waived and how to submit a request for review.
What is a late fee?Learn when late fees are applied to your account and how they're calculated.
What to do if my payment fails?We know a failed payment can be frustrating, and we want to make sure it gets resolved quickly. Here are the most common reasons a payment doesn't go through and…
How to add an ACH / Bank Account?Paying via ACH is a great way to avoid the 2.9% credit card processing fee. To protect your account, a one-time verification step is required before your ACH can be…
How to update my payment method in the Members Portal?Keeping your payment information up to date helps ensure there are no interruptions to your membership. Here's how to manage your payment details in just a few steps.
How to pay my invoice in the Members Portal?Paying your invoice is quick and straightforward through your Member Portal. Here's how to do it in a few easy steps.