Billing / Payments
Find clear information on billing cycles, payment methods, invoice management, and resolving billing issues.
By Monica and 1 other2 authors25 articles
When are my monthly payments due?
When do I receive my invoice?Find out when your Saltbox invoice arrives each month, when payment is due, how late fees are applied, and how to avoid credit card processing fees by paying via ACH.
How am I charged for additional services/add-ons?
What is the credit card processing fee?Understand what the credit card processing fee is, when it applies, and how it's calculated.
What is a late fee?Learn when late fees are applied to your account and how they're calculated.
Can a late fee be waived?Find out when a late fee can be waived and how to submit a request for review.
What happens to my security deposit when I move out?Learn what to expect after your move-out — including eligibility, what's reviewed before your refund is processed, and how long it typically takes.
What if I moved out before my agreement end date?Understand the financial implications of ending your membership early, including deposit forfeiture, discount repayment, and the 30-day notice requirement.
How will I receive my security deposit refund?Find out the different ways your security deposit refund can be issued and what to do if your preferred method isn't available.
The Member Portal (powered by Office RND)
Your guide to the current Saltbox Member Portal, powered by Office RND — covering how to manage your payment details, pay invoices, and troubleshoot billing questions.
How to add an ACH / Bank Account in the Member Portal?Paying via ACH is a great way to avoid the 2.9% credit card processing fee. To protect your account, a one-time verification step is required before your ACH can be…
How to update my payment method in the Members Portal?Keeping your payment information up to date helps ensure there are no interruptions to your membership. Here's how to manage your payment details in just a few steps.
How to pay my invoice in the Members Portal?Paying your invoice is quick and straightforward through your Member Portal. Here's how to do it in a few easy steps.
What to do if my payment fails?We know a failed payment can be frustrating, and we want to make sure it gets resolved quickly. Here are the most common reasons a payment doesn't go through and…
Is there a way to avoid the processing fee?Discover how switching to ACH bank transfer can eliminate the credit card processing fee from your monthly invoice.
How to book amenities at your Saltbox Location in the Member Portal?A guide to booking conference rooms, content studios, and other spaces available through your Saltbox Member Portal.
The New Saltbox App
Everything you need to make the most of your Saltbox membership from your phone or browser — verify your account, unlock doors, book services, track packages, manage your team, view invoices, and get help, all in one place.
What's new with the Saltbox App?A quick tour of what the app does, where to find it, and how the mobile and web experiences work together.
How to sett up your account in the new Saltbox app?A step-by-step walkthrough of your first session, from invite email to fully active.
How to verify your identity in the new Saltbox app?What to expect from the ID and selfie step, why we ask for it, and what happens to your data.
How to upload your Certificate of Insurance (COI) in the new Saltbox app?What we need on your COI, how to upload it, and what to do if it's rejected.
How to unlock doors with the new Saltbox app?How to unlock building doors from your phone, how favorites work, and what to do if a door doesn't respond.
How to booking services in the new Saltbox app?How to request Saltbox Labor, Flex Storage, and Space directly from the app.
How to track your packages in the new Saltbox app?How to view inbound packages, get notified when something's ready, and find what you need fast.
How to manage your team in the new Saltbox app?For primary members — how to invite teammates, set their access, and update your roster.
How to view your invoices and billing in the Saltbox app?How to see what's due, download invoice PDFs, and pay your balance.
Saltbox App Launch — Frequently Asked QuestionsEverything you need to know about the new Saltbox App, what's changing, and how to get set up.