We'd always rather help you avoid this — so here's exactly what to expect if an invoice isn't paid, and how to get back on track quickly.
The timeline
Due date. Payment is due on the date shown on your invoice, and a valid payment method should always be on file.
5 days after the due date. A 5% late fee is applied to the overdue invoice.
Mid-month. If the invoice is still unpaid, you'll receive an access-pause reminder.
The 28th. Accounts with an overdue invoice are subject to membership termination.
What termination means
Because an unpaid termination happens without the standard 30-day notice, it's treated as an unauthorized move-out. That means:
You're billed for the following month. This applies even if your agreement was already set to expire that same month — the notice period still has to be satisfied. The charge is your renewal rate if a renewal was in place, or your auto-renewal rate if your agreement had rolled over month-to-month.
Your security deposit is applied to your outstanding balance.
After 60 days, a balance still unpaid following move-out may be sent to collections.
How to avoid it — or fix it
The simplest safeguard is keeping a valid payment method on file and staying on autopay.
If money's tight one month, reach out before the due date. We can often split the balance into a short payment plan with scheduled installment dates — standard late fees still apply, so the earlier you ask, the more we can do.
If you're worried about an upcoming payment, talk to us early. Open the in-app chat or email [email protected] and we'll work through options together.