Members who complete a standard move-out in good standing — meaning their membership was not terminated due to non-payment and they did not end their agreement early — are eligible to receive their security deposit back after the review process below is completed.
Additionally, ensure that your Move-Out Notice form is correctly completed and approved by Saltbox management. You will receive an email confirmation, and the standard refund timeline will apply.
Your Location Manager will walk through your suite to check for any damages. You're more than welcome to be present for this.
Any outstanding balance on your account will be reviewed and applied against your deposit as needed.
Your refund amount will reflect your full deposit minus any damages, unreturned equipment, or unpaid invoices. You may also receive instructions via email if alternative payment methods, such as ACH or Ramp, are required for your refund.
Refund Timeline: You can expect your security deposit to be refunded within 30–45 days of your move-out date.
Key Takeaways
Security deposits are refundable for standard move-outs in good standing, subject to adjustments for damages, unreturned equipment, or overdue payments.
Refunds are processed through the original payment method or an alternative method if necessary.
The standard timeline for refunds is 30–45 days after the move-out date. For further assistance or to confirm the status of your refund, contact Saltbox support at [email protected].