Members who complete a standard move-out in good standing — meaning their membership was not terminated due to non-payment and they did not end their agreement early — are eligible to receive their security deposit back after the review process below is completed.
Your Location Manager will walk through your suite to check for any damages. You're more than welcome to be present for this.
Any outstanding balance on your account will be reviewed and applied against your deposit as needed.
Your refund amount will reflect your full deposit minus any damages, unreturned equipment, or unpaid invoices.
Refund Timeline: You can expect your security deposit to be refunded within 30–45 days of your move-out date.
Have questions about your refund amount?
Our team is always here to help. Reach out at [email protected] and we'll explain the details of your refund calculation clearly and completely.