We're sad to see you go, but we want to make sure your transition is as smooth and stress-free as possible. Here's everything you need to know.
Before You Begin — Talk to Your Location Manager
If you're approaching the end of your commitment term, you'll automatically receive a renewal email from our team. If you've decided not to renew, reach out to your Location Manager directly before taking any next steps — they can walk you through your options and help determine if there's a plan or suite that might work better for you.
If you're ready to move forward with cancelling your membership, follow the steps below.
Step 1 — Submit Your Membership Cancellation Request
Submit the official Membership Cancellation Request Form to formally cancel your membership. This form serves as your official cancellation notice and also collects important information about where to send your security deposit refund.
Keep the following in mind:
The form must be submitted at least 30 days prior to your intended last day, per the terms of your Membership Agreement.
Your last day must fall on the last day of the month.
Email notifications are not accepted as valid cancellation notice — only the completed form counts.
Once your form is submitted, your Location Manager will review your request and confirm your cancellation and move-out date. Your move-out date is not officially confirmed until you receive acknowledgment from your Location Manager or our Billing Team.
⚠️ No 30-day notice: If the 30-day notice requirement is not met, your security deposit will be forfeited in accordance with Section 2(e) of your Membership Agreement, and you will be billed for the following month to comply with the 30-day notice policy.
⚠️ Early cancellation of a fixed-term agreement: If you cancel your membership before your fixed-term agreement end date, your security deposit will also be forfeited as outlined in Section 2(e) of your Membership Agreement. Additionally, any discounts applied during your membership term will need to be repaid at the time of cancellation.
Step 2 — Schedule Your Suite Walkthrough
Once your cancellation form has been submitted, your Location Manager will schedule a walkthrough of your suite to assess its condition, collect your keys, and retrieve any Saltbox property (such as equipment rentals).
You're welcome — and encouraged — to be present for this walkthrough. The results of this inspection will determine whether any deductions apply to your security deposit refund.
Step 3 — Remove All Inventory and Personal Belongings
All inventory, pallets, equipment, and personal items must be completely removed from your suite by your confirmed last day.
Any items remaining after your last day will be charged at three times the standard Flex Storage rate per pallet.
Items still in the suite 3 days after your last day will be discarded, and all related overage fees will be billed to your account.
💡 Need help moving out? You can schedule move-out assistance — including packing, hauling, and suite cleaning — through our Special Projects by eForce service. Ask your Location Manager to get that set up for you.
Step 4 — Clean Your Suite
Your suite must be left in clean condition before your cancellation is finalized. If the suite is not cleaned prior to your departure, Saltbox will arrange cleaning on your behalf and charge standard eForce pricing to your account.
Step 5 — Ensure Your Account is Fully Settled
Before your security deposit refund can be processed, all outstanding invoices and previous month's billing must be paid in full. Our Billing Team will review your account after the walkthrough is completed.
⚠️ Security deposit refunds will not be issued until your account balance is fully cleared.
Step 6 — Security Deposit Refund
Once your account is settled and the walkthrough is complete, your security deposit refund will be initiated. Here's what to expect:
Refund Timeline: Security deposits take 30–45 days to be processed after your last day.
Refund Method: Your deposit will be returned via your original payment method on file. If that method is no longer active or was made more than 180 days ago, we'll reach out with instructions for an alternative refund method.
For full details on how your refund will be issued, see Article 4: Understanding Your Security Deposit Refund.
Don't Forget — Update Your Mailing Address
After your last day, Saltbox will no longer be able to receive inventory or packages on your behalf. Be sure to update your business mailing address with all relevant carriers, vendors, and platforms before your final day.
Questions About Your Cancellation?
Our team is here every step of the way. Reach out to your Location Manager or email us at [email protected] and we'll make sure nothing falls through the cracks.