We're sad to see you go, but we want to make sure your transition is as smooth and stress-free as possible. Here's everything you need to know.
Before You Begin — Talk to Your Location Manager
If you're approaching the end of your commitment term, you'll automatically receive a renewal email from our team. If you've decided not to renew, reach out to your Location Manager directly before taking any next steps — they can walk you through your options and help determine if there's a plan or suite that might work better for you.
If you're ready to move forward with cancelling your membership, follow the steps below.
Step 1 — Submit Your Membership Cancellation Request
Submit the official Membership Cancellation Request Form. It serves as your official cancellation notice and tells us where to send your security deposit refund.
Notice requirements
Notice must be given at least 30 days before your intended last day, per your Membership Agreement
Your last day must fall on the last day of the month
Submitting the form late
If you give timely written notice by email or Slack but submit the form after the deadline, we’ll accept your email or Slack message as valid notice, and Billing may honor your original notice date without penalty. Please still submit the form so we can confirm your move-out details and refund information.
If we don’t receive written notice by email, Slack, or the form at least 30 days before your last day, the notice period is not met and penalties will apply, as outlined in your Membership Agreement
What happens next
Once your notice is received, your Location Manager will review your request and confirm your cancellation and move-out date. Your move-out date is not official until you receive acknowledgment from your Location Manager or our Billing team
Step 2 — Schedule Your Suite Walkthrough
Once your cancellation form has been submitted, your Location Manager will schedule a walkthrough of your suite to assess its condition, collect your keys, and retrieve any Saltbox property (such as equipment rentals).
You're welcome — and encouraged — to be present for this walkthrough. The results of this inspection will determine whether any deductions apply to your security deposit refund.
Step 3 — Remove All Inventory and Personal Belongings
All inventory, pallets, equipment, and personal items must be completely removed from your suite by your confirmed last day.
Any items remaining after your last day will be charged at three times the standard Flex Storage rate per pallet.
Items still in the suite 3 days after your last day will be discarded, and all related overage fees will be billed to your account.
💡 Need help moving out? You can schedule move-out assistance — including packing, hauling, and suite cleaning — through our SOS — Saltbox Operations Support service. Ask your Location Manager to get that set up for you.
Step 4 — Clean Your Suite
Your suite must be left in clean condition before your cancellation is finalized. If the suite is not cleaned prior to your departure, Saltbox will arrange cleaning on your behalf and charge standard SOS — Saltbox Operations Support pricing to your account.
Step 5 — Ensure Your Account is Fully Settled
Before your security deposit refund can be processed, all outstanding invoices and previous month's billing must be paid in full. Our Billing Team will review your account after the walkthrough is completed.
⚠️ Security deposit refunds will not be issued until your account balance is fully cleared.
Step 6 — Security Deposit Refund
Your security deposit is refunded only if you’re eligible. Once your account is settled and the walkthrough is complete, our Billing team will review your account to confirm eligibility and initiate your refund.
You may not be eligible for a full refund, or any refund, if:
The 30-day notice requirement wasn’t met
You cancelled before the end of your fixed-term agreement
The walkthrough identified deductions, such as damages, cleaning, or items left behind
There is an outstanding balance on your account
If you’re eligible, here’s what to expect:
Timeline: Refunds take 30-45 days to process after your last day
Method: Your deposit is returned via your original payment method on file. If that method is no longer active or the payment was made more than 180 days ago, we’ll reach out with instructions for an alternative method
For full details on how your refund will be issued, see Article: What happens to my security deposit when I move out?
Don't Forget — Update Your Mailing Address
After your last day, Saltbox will no longer be able to receive inventory or packages on your behalf. Be sure to update your business mailing address with all relevant carriers, vendors, and platforms before your final day.