Saltbox Fulfillment is our dedicated in-suite pick, pack, and ship service for ecommerce members. Our on-site team picks orders from your inventory, packs them, and hands them off to carriers — so you can focus on growing your business.
Pricing:
Saltbox Fulfillment (standard): $3 per qualified direct-to-consumer order
Fulfillment Projects: $45/hour — for complex orders, wholesale, kitting, FBA prep, or anything outside standard pick & pack scope
Supplies and shipping: additional, billed at variable rates based on packaging and carrier service
Step 1 — Complete Saltbox Fulfillment Onboarding
Before your first order, your Location Manager will walk you through the Saltbox Fulfillment Onboarding — a structured 7-step assessment that captures everything our team needs to execute your orders consistently and accurately.
The onboarding covers:
Service model — Standard fulfillment vs. fully managed operations
Member info — Company, contact, target start date, order volume (average and peak)
Volume, SKUs & weight — Total SKU count, SKUs per order, average item weight
Inventory setup — How your inventory is organized in the suite
Packing assessment — Complexity level, box sizes, packaging materials
Special requirements — Custom inserts, branded packaging, kitting, returns handling
System & process — Order management system, cutoff times, carriers, Slack contacts
When onboarding is complete, you'll receive:
A member-specific SOP documenting exactly how your orders should be picked, packed, and shipped
A rate sheet confirming your pricing
A quick reference guide for the on-site team to use during execution
⚠️ Onboarding is required before your first order. This makes sure the team has everything they need to execute correctly from day one.
Step 2 — Book Saltbox Fulfillment in the Saltbox App
Once you're onboarded, all Saltbox Fulfillment bookings happen through the Saltbox App — available on iOS, Android, or web at members.saltbox.com.
Open the Saltbox App and tap Request a booking
Select Saltbox Fulfillment
Choose recurring or as-needed scheduling
Add any details for the team and submit
Members on a dedicated daily or weekly schedule don't need to book each time — our team executes on the established cadence agreed during onboarding.
Need temporary or one-off pick & pack help?
If you only need short-term assistance — for example, during a launch, promotion, or seasonal surge — book through SOS (Saltbox Operations Support) at $45/hour rather than going through full Fulfillment Onboarding. Talk to your Location Manager to confirm which path fits your needs.
Pro tip: Pair with Parsel
We recommend running fulfillment orders through Parsel — Saltbox's free shipping technology — to save up to 30% on carrier costs and unlock faster delivery options. Ask your Location Manager about getting set up.
Questions?
Reach out to your Location Manager directly or email [email protected].