SOS — Saltbox Operations Support — is Saltbox's hourly labor service for on-demand operational work in your suite or at the building. Whether you need a hand with a one-off project, equipment install, or unplanned overflow, our on-site team is ready to help.
Pricing: $45/hour, prorated in 15-minute increments.
Common SOS bookings
FBA prep
Wholesale order fulfillment
Kitting and bundling
Product assembly
Quality inspection and assurance
Inventory cycle counts
Move-in and move-out assistance
Equipment installation and rental support
Palletized container unloading
💡 Doing recurring fulfillment work instead? Saltbox Fulfillment is the dedicated service for daily or weekly pick, pack, and ship — priced per qualified order rather than per hour. Talk to your Location Manager about getting set up.
How to book SOS
All SOS bookings happen through the Saltbox App — available on iOS, Android, or web at members.saltbox.com.
1. Open the Saltbox App and tap 'Request a booking'
2. Choose 'SOS' as the service
You'll only see services available at your location.
3. Schedule your booking
The calendar shows real availability based on your location's hours and lead-time rules. Most locations honor a 48-hour lead time by default — this gives us time to staff appropriately and assign the right specialist. Larger projects should be communicated well in advance.
4. Add details
Use the notes field to describe the work — special instructions, contacts, materials needed, or any context that will help the team execute. The more detail you give, the smoother the booking.
5. Review and submit
Your request lands in your location's queue and the team takes it from there.
What happens after you submit
Pending — We've received your request and our team is assigning a specialist.
Confirmed — A specialist is assigned and your booking is on the calendar.
Declined — Occasionally, a request can't be fulfilled exactly as submitted (timing, capacity, or service availability). Your status will update in the app and your Location Manager will follow up to find an alternative.
You'll see status updates in the app, and mobile users get a push notification when something changes.
Questions?
Reach out to your Location Manager directly or email [email protected].