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How to booking services in the new Saltbox app?

How to request Saltbox Labor, Flex Storage, and Space directly from the app.

Written by Angelica Javier

You can book Saltbox services from your phone or browser — no email chain, no phone tag. The wizard walks you through service selection, scheduling, and confirmation in a few minutes.

Services you can book

  • Saltbox Operations Support (S.O.S.) — Specialist work sessions for your operations.

  • Flex Storage — Storage intake and return.

  • Reserve a Space — Meeting rooms, content or photo studios, and event space.


How to book

  1. Open the Saltbox App on mobile or at members.saltbox.com

  2. Tap Bookings, then select Create new booking

  3. Choose a service — you'll see what's available at your location

  4. For Space bookings, select a resource (room or studio)

  5. Set your booking length:

    • Mobile: Select a custom start and end time

    • Web: Choose from preset blocks (30 min, 1 hr, 2 hr, 4 hr)

  6. Review and then Submit

Your request lands in your location's queue, and our team takes it from there.

Custom start and end times are coming to web soon. For a custom length now, book from the mobile app.


What happens after you submit

  • Pending — We've received your request and our team is assigning a specialist.

  • Confirmed — A specialist is assigned and your booking is on the calendar.

  • Declined — Occasionally, a request can't be fulfilled exactly as submitted (timing, capacity, or service availability). You'll see a status change, and your Member Lead will follow up to find an alternative.

You'll see status updates in the app. For mobile users, you'll also get a push notification when something changes.


Lead times and availability

  • Our locations book on a 48-hour lead time by default. Same-day bookings aren't available; this lets us staff appropriately and give every member a great experience.

  • Availability honors each location's specific service schedule. If a slot doesn't appear, it's because that service isn't running at that time.

  • Multi-day Space bookings are supported. Labor sessions are typically scoped to shorter windows.

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