The New Saltbox App
Everything you need to make the most of your Saltbox membership from your phone or browser — verify your account, unlock doors, book services, track packages, manage your team, view invoices, and get help, all in one place.
By Angelica and 1 other2 authors12 articles
- What's new with the Saltbox App?A quick tour of what the app does, where to find it, and how the mobile and web experiences work together.
- How to set up your account in the new Saltbox app?A step-by-step walkthrough of your first session, from invite email to fully active.
- How to verify your identity in the new Saltbox app?What to expect from the ID and selfie step, why we ask for it, and what happens to your data.
- How to upload your Certificate of Insurance (COI) in the new Saltbox app?What we need on your COI, how to upload it, and what to do if it's rejected.
- How to unlock doors with the new Saltbox app?How to unlock building doors from your phone, how favorites work, and what to do if a door doesn't respond.
- How to booking services in the new Saltbox app?How to request Saltbox Labor, Flex Storage, and Space directly from the app.
- How to track your packages in the new Saltbox app?How to view inbound packages, get notified when something's ready, and find what you need fast.
- How to manage your team in the new Saltbox app?For primary members — how to invite teammates, set their access, and update your roster.
- How to view your invoices and billing in the Saltbox app?How to see what's due, download invoice PDFs, and pay your balance.
- How to download the new Saltbox App?A step-by-step guide to downloading the Saltbox App on your iOS or Android device.
- Why is my identity verification failing — and how do I fix it?What to do when the ID or selfie step fails or the app stalls, how to get a new verification link, and what happens to your data.
- Saltbox App Launch — Frequently Asked QuestionsEverything you need to know about the new Saltbox App, what's changing, and how to get set up.