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How do I reset my password in the Saltbox App?

Step-by-step instructions for resetting your Saltbox App password and what to do if you haven't completed your initial account setup.

Written by Angelica Javier

If you're having trouble logging into the Saltbox App, you can reset your password directly from the login screen.

💡 Heads up: The Saltbox App and the Member Portal are separate platforms. Even if you use the same email address for both, your passwords are managed independently — resetting one will not affect the other.

Reset your password

  1. Go to members.saltbox.com/sign-in or open the Saltbox mobile app

  2. Type your email address.

  3. Click Forgot password?.

  4. Click Reset your password to receive an email instruction to reset your password.

  5. Or click Email code to your email to receive an email to enter the code.

Didn't receive the reset email?

  • Check your Spam or Junk folder

  • Make sure you're using the email address your Saltbox account was set up with

  • If you haven't completed your initial account setup yet, you won't have a password — check your inbox for an email with the subject line "Your Saltbox Account is Ready" and follow the setup steps there first

Still can't log in?

If you've reset your password but are still unable to log in, or if you never received your original invite email, reach out via the in-app chat or at [email protected] and our team will assist you directly.

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