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How do I reset my password in the Saltbox Billing Portal?

Step-by-step instructions for resetting your Member Portal password and what to do if you're still having trouble.

Written by Angelica Javier

If you're having trouble logging into the Saltbox Member Portal, resetting your password takes just a few steps.

💡 Heads up: The Member Portal and the Saltbox App are separate platforms. Even if you use the same email address for both, your passwords are managed independently — resetting one will not affect the other.

Reset your password

  1. Go to the Billing Portal login page at saltbox.officernd.com/login

  2. Type in your email address.

  3. Click Forgot password? below the login fields

  4. Check your inbox for a password reset email and follow the instructions

Didn't receive the reset email?

  • Check your Spam or Junk folder

  • Make sure you're using the email address your Saltbox account was set up with

  • Wait a few minutes — sometimes delivery is slightly delayed

Still can't log in?

If you've reset your password but are still unable to log in, or if you're not seeing the Billing section after logging in, reach out via the in-app chat or at [email protected] and our team will look into your account access right away.

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