We're excited to introduce the Saltbox App — your new all-in-one hub for everything you do at Saltbox. Here are answers to the most common questions about the launch.
What is the Saltbox App?
The Saltbox App is a single platform that brings together everything you previously managed across two separate tools — Saltbox OS (door access) and the Saltbox Member Portal (billing and account management) — into one seamless experience.
It's available on:
iOS — download from the App Store
Android — download from Google Play
Web — access at members.saltbox.com
What can I do in the Saltbox App?
Everything you need, in one place:
📦 Receive real-time package notifications the moment something arrives
🔐 Unlock building access directly from your phone
📅 Book services including eForce Labor, Flex Storage, and In-Suite Pick and Pack
👥 Manage your team, their building access, and permissions
🧾 View and manage invoices and billing details
💬 Contact Saltbox directly from within the app
How do I get started?
Look for an email with the subject line "Your Saltbox Account is Ready" — it was sent to your inbox and includes step-by-step setup instructions. If you don't see it, check your spam or promotions folder.
If you still can't find it, reach out to your location team or email us and we'll resend it right away.
What is happening to Saltbox OS and the Saltbox Member Portal?
Both Saltbox OS and the Saltbox Member Portal are retiring on June 30. Everything you rely on has already been moved to the Saltbox App.
⚠️ We strongly recommend completing your setup as soon as possible. After June 30, you will need the Saltbox App to access the building and manage your account. Waiting until the last minute risks an interruption to your building access or services.
Do I need to move anything over manually?
No — everything has already been migrated to the Saltbox App for you. You simply need to complete your account setup using the invitation email you received. No manual data entry or transfers needed.
What if I didn't receive my invitation email?
Check your spam or promotions folder for an email with the subject line "Your Saltbox Account is Ready." If you still can't find it, reply to the invitation email or reach out to your location team and we'll resend it right away.
Is door unlock available on the web version?
Door unlock and identity verification (KYC) are mobile-only features and are not available on the web version of the app. All other features — including invoices, bookings, team management, and package notifications — are fully available on both mobile and web at members.saltbox.com.
What if I need help setting up the app?
You're not on your own. Here's how to get help:
In person: Your location team is on-site and happy to walk you through setup.
By email: Reply to your invitation email anytime and our team will assist you.
Through the app: Once you're in, click dialogue box logo at the bottom in the app.
When do I need to complete my setup by?
As soon as possible. Saltbox OS and the Saltbox Member Portal retire on June 30. After that date, the Saltbox App is the only way to access the building and manage your account. Don't wait — getting set up today takes just a few minutes.
Who do I contact if I have questions?
Reach out to your Location Manager directly — they're on-site and ready to help. You can also email us at [email protected] and our team will get back to you promptly.