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How to unlock doors with the new Saltbox app?

How to unlock building doors from your phone, how favorites work, and what to do if a door doesn't respond.

Written by Angelica Javier

Your Saltbox App is your key. Once your identity is verified and door access is on, you can unlock building doors right from your phone — no badge, no second app.

Make sure you've been granted door access

Before you can unlock doors using the Saltbox App, your Primary Member must grant you door access from their account. This is a required step — without it, you'll see "No door access yet" in the app even after completing identity verification.

For the Primary Member — how to grant access

  1. Go to members.saltbox.com in a browser

  2. Open the Team page

  3. Find the teammate's name and toggle Grant door access on

💡 Note: Only the Primary Member can grant door access. If you're a teammate and aren't sure whether this step has been completed, check with your Primary Member first.

How to unlock a door

  1. Open the Saltbox App on your phone.

  2. Tap the Unlock bar in the bottom tab bar.

  3. You'll see the list of doors you have access to.

  4. Tap the door you want to open.

  5. The door unlocks and you're in.

Favorites and proximity

  • Favorites — Tap the star next to any door to add it to your favorites list. Favorites show up first whenever you open the Unlock screen.

  • Proximity — When you're close to a Saltbox location, the app surfaces doors near you automatically, so the right one is one tap away.

A few things to know

  • Mobile only. Door unlock lives in the mobile app. The web portal doesn't unlock doors.

  • Verification first. You need to complete identity verification (KYC) before door access turns on. If you've just finished KYC, give it a couple of minutes for everything to sync before you head to the door.

  • 24/7 access. If your account includes around-the-clock access to your location, the app reflects that — there are no service-hour gaps to plan around.

If a door doesn't respond

A few quick things to check:

  1. Are all of your plan's passes already assigned to other teammates — a primary member can free up a pass or request to add another for $99/month to their Location Manager.

  2. Are you close to the door? Some doors only show up when you're nearby.

  3. Is your verification complete? Check the home screen — if you see a verification banner, that's the next step.

  4. Has your Primary member recently changed your access? If your access was recently turned off, the app will let you know.

  5. Still stuck? Reach out to your Location Manager for assistance.

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