Packages are one of the most common reasons to open the Saltbox App. The Packages tab gives you a live view of what's at your location and what's still inbound, so you can plan pickup without wondering.
How packages move through the app
When a package arrives at your Saltbox location, our team logs it into our system. From that moment, you'll see it in your app, and you'll get a notification on mobile when its status changes.
What you'll see
The Packages screen shows your full list, sorted with the newest on top. Each package shows:
Status (Ready, Picked Up, etc.)
Date received
Building and shelf location (where applicable — useful when you're on-site)
Special handling labels (e.g., "Cold Storage")
Filter chips
Four chips at the top let you scan by state:
All — Everything in your queue.
Ready — Packages that are stored and waiting for pickup.
Overdue — Packages flagged for follow-up.
Picked Up — Packages you've already collected.
Search
Type any part of a sender name, tracking number, or label into the search bar to filter your list instantly.
Notifications
Mobile — Notifications fire whenever a package's status changes (e.g., "Ready for pickup").
Web — A badge on the Packages tab shows new activity. The web portal doesn't send browser push notifications, so we recommend mobile for real-time updates.
What if my package was delivered to my suite but doesn't show in the app?
If you received a Package X email confirming delivery to your suite but the package doesn't appear in your Packages tab in the Saltbox app, this is not expected. Here's what to check first:
Pull down to refresh the Packages tab
Use the search bar to look for the package by sender name or tracking number
Check that you're viewing the correct filter — tap "All" to make sure nothing is hidden
If it still doesn't appear after these steps, reach out to your location team directly and our team will look into it for you.
Note: Package X email notifications and the Saltbox App notifications are separate systems. Receiving a Package X email confirms our team received and logged your package — if it's not showing in the app, our team can investigate.
Tips
Save the building and shelf info before you head over for pickup, especially at larger locations.
A package marked Overdue generally means it's been sitting for a while — feel free to ignore the label and pick it up when you can. We're tightening up that label in a future update.
Don't see a package you're expecting? Tap the chat icon in the app and we'll check on it.