If you received a notification confirming your package was delivered but you can't locate it, here's how to track it down.
Step 1 — Check the Saltbox App
Open the Saltbox App and go to the Packages tab. Find your package and review:
The delivery photo — this shows exactly where the package was placed
The building and shelf location listed under the package details
The status — confirm it shows as delivered, not just received or in transit
Step 2 — Check these common locations
Based on your delivery photo, check the following areas at your location:
Inside your suite
The mailroom — packages are logged and stored here by your location team
Shelving racks near reception or the staging area — look for your suite number, which may be written on the package in marker
The loading dock or front area for larger deliveries
💡 Heads up: Packages are typically available for pickup Monday–Friday, 9am–5pm during business hours.
Step 3 — Still can't find it?
If you've checked the app and all the locations above and still can't locate your package, please reach out to your location team right away — they can investigate on-site and help track it down.
⚠️ Don't wait — contact your location team as soon as possible, especially for time-sensitive or perishable items.