Memberships
Understand the benefits, tiers, and terms of your Saltbox membership, and how to make the most of it.
By Monica and 1 other2 authors28 articles
How do I become a Member at multiple locations?
How do I change the size of my space?
What is included in my membership?
What is the onboarding process?
How do I cancel my membership?A step-by-step guide to cancelling your Saltbox membership and what to expect from start to finish.
What are Saltbox's insurance requirements?
How can I view Saltbox's Member Handbook?
Access Plans
The most common questions about our Virtual, and Scale plans — from what’s included, to how shipping and storage work, to when it might make sense to upgrade.
Do I get a unique business address or suite number?Learn how your Saltbox suite number works and how it supports your business identity.
Which plan should I start with if I’m just launching my business?Learn which Saltbox plan fits your stage of business.
What happens if I accidentally send a package to Virtual?Find out what happens if a package arrives at Saltbox under your Virtual Plan.
What if I only ship a few times per month?Learn which plan fits businesses with light or seasonal shipping.
What if I’m shipping and receiving every week?The right plan for consistent weekly logistics and predictable costs.
I need long-term inventory storage — which plan is best?Compare storage options across Saltbox plans and find the right fit for your business.
Can I use Saltbox as my shipping hub?Learn how to use Saltbox as your logistics base for shipping and fulfillment.
Can I upgrade or downgrade later?Learn how to adjust your plan as your business grows.
Do I need to be local to a Saltbox facility?See how you can use Saltbox even if you’re not near a location.
Is reserved parking available with Access Plans?Parking options and pricing for Saltbox Access members.
Are service credits included with Access Plans?Understand how Saltbox pricing works and why we removed credits.
The Saltbox App
Everything you need to make the most of your Saltbox membership from your phone or browser — verify your account, unlock doors, book services, track packages, manage your team, view invoices, and get help, all in one place.
Welcome to the Saltbox AppA quick tour of what the app does, where to find it, and how the mobile and web experiences work together.
Getting started: setting up your accountA step-by-step walkthrough of your first session, from invite email to fully active.
Verifying your identityWhat to expect from the ID and selfie step, why we ask for it, and what happens to your data.
Uploading your Certificate of Insurance (COI)What we need on your COI, how to upload it, and what to do if it's rejected.
Unlocking doors with the Saltbox AppHow to unlock building doors from your phone, how favorites work, and what to do if a door doesn't respond.
Booking servicesHow to request Saltbox Labor, Flex Storage, and Space directly from the app.
Tracking your packagesHow to view inbound packages, get notified when something's ready, and find what you need fast.
Managing your teamFor primary members — how to invite teammates, set their access, and update your roster.
Viewing your invoices and billingHow to see what's due, download invoice PDFs, and pay your balance.
Saltbox App Launch — Frequently Asked QuestionsEverything you need to know about the new Saltbox App, what's changing, and how to get set up.