When you upgrade or downgrade your membership, your current membership ends and your new one begins the following day. Because this often happens mid-month, we prorate your billing so you're only charged for the days each plan was active.
💡 Note: Prorated amounts are based on the number of days in the calendar month, not a fixed 30-day period. For example, February has 28 days, while March has 31.
Here's what happens depending on where your invoice is in the billing cycle at the time of your change.
Scenario 1 — Your invoice has been sent but not yet paid
If your invoice for the current month was already generated and sent but you haven't paid it yet, we'll reissue it to reflect only the days your original plan was active. You'll also receive a separate prorated invoice for your new plan covering the remaining days of the month starting the day after your change.
📋 Example (based on a 30-day month):
Original plan | $500/month |
Plan change date | 11th of the month (September) |
Original plan active | Day 1 – Day 11 (11 days) |
New plan active | Day 12 – Day 30 (19 days) |
What you'll be billed:
Original plan (reissued): $500 ÷ 30 (calendar days) × 11 (prorated days) = $183.33
New plan (new invoice): based on your new rate prorated for 19 days
Scenario 2 — Your invoice has already been paid
If you've already paid your invoice for the current month, we'll reissue it to reflect the prorated amount for the days your original plan was active. If your payment exceeds the prorated amount, the excess credit will be applied to your next invoice — which will be for your new membership plan starting the following day.
📋 Example (based on a 30-day month):
Original plan | $500/month — paid in full on the 1st |
Upgrade plan | $700/month |
Plan change date | 11th of the month (September) |
Original plan active | Day 1 – Day 11 (11 days) |
New plan active | Day 12 – Day 30 (19 days) |
What happens to your payment:
Original invoice reissued: $500 ÷ 30 (calendar days) × 11 (prorated days) = $183.33
Amount already paid: $500.00
Credit applied to current plan: $183.33
Credit applied to new plan: $316.67
New plan invoice: $700 ÷ 30 (calendar days) × 19 (prorated days) = $454.84
Amount owed after credit: $138.17
Scenario 3 — No invoice has been generated yet
If your plan change happens before an invoice has been generated for the current month, you'll receive two prorated invoices — one for each plan.
📋 Example (based on a 30-day month):
Original plan | $500/month |
Upgrade plan | $700/month |
Plan change date | 11th of the month (September) |
Original plan active | Day 1 – Day 11 (11 days) |
New plan active | Day 12 – Day 30 (19 days) |
What you'll either receive:
1 consolidated invoice:
1st line item
Original plan: $500 ÷ 30 (calendar days) × 11 (prorated days) = $183.33
2nd line item
New plan: $700 ÷ 30 (calendar days) × 19 (prorated days) = $454.84
Total due: $638.17
Separate Invoice:
Invoice 1
Original plan: $500 ÷ 30 (calendar days) × 11 (prorated days) = $183.33
Invoice 2
New plan: $700 ÷ 30 (calendar days) × 19 (prorated days) = $454.84
A few things to keep in mind
Prorated amounts are calculated based on the number of days each plan is active within the billing calendar month
Your new plan always begins the day after your current plan ends — there is no overlap
Any excess credit from an overpayment is applied to your next invoice automatically — you won't lose it
You'll receive updated invoices by email as changes are processed