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Can a late fee be waived?

Find out when a late fee can be waived and how to submit a request for review.

Written by Angelica Javier
Updated this week

Yes, in certain situations:

  • If the fee was the result of a billing error on our end, our Billing Team can waive it right away β€” no additional approval needed.

  • If the fee is a valid charge but you'd like to request a waiver, reach out and we'll review it with your Location Manager.

To get started, email us at [email protected] and we'll take a look.

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