Yes, in certain situations:
If the fee was the result of a billing error on our end, our Billing Team can waive it right away — no additional approval needed.
If the fee is a valid charge but you'd like to request a waiver, reach out and we'll review it with your Location Manager.
If the fee was due to an overdue payment but immediate action was taken to resolve it, support may review if no late fee will be charged.
To get started, email us at [email protected] and we'll take a look. Waivers are typically granted as a one-time courtesy and may require approval from your Location Manager. If you believe a late fee has been assessed in error or you meet the conditions for a waiver, follow these steps:
Contact Support: Email us at [email protected] with details about the late fee and the circumstances leading to it.
Provide Relevant Information: Include any relevant details, such as payment dates, methods, and any notifications received.
Request a Waiver: Clearly state your request for a late fee waiver and explain how your situation aligns with the conditions outlined above.