Think a charge on your account isn't right? Here's how to handle it without disrupting the rest of your billing.

Please reach out to us before filing a dispute or chargeback with your bank. A bank dispute can lock up the payment and actually slow down getting it resolved.

Once you flag a charge, we can hold the specific invoice so autopay doesn't process the disputed amount on its due date while we look into it. The rest of your billing continues as normal, so nothing else is affected.

If we confirm a refund is due, it's returned to your original payment method, typically within 5–10 business days.

To avoid late fees or an access pause on unrelated invoices, keep any other open invoices paid while we sort out the one in question.