Common Reasons & How to Resolve Them
1. Insufficient Funds Check that your bank account or card has enough funds to cover the invoice amount. If your balance was insufficient during processing, adding funds and attempting the payment again should resolve the issue.
2. Bank-Side Restriction Some banks automatically flag transactions from unfamiliar companies and place a temporary hold. If this is the case, contact your bank directly and ask them to:
Confirm your account is active and in good standing.
Remove any block on transactions from Saltbox or our payment partner, Stripe.
You can share these Stripe Company IDs with your bank to authorize future debits:
1800948598
4270465600
3. Outdated Payment Details Log in to your Members Portal and go to Billing → Payment Details to confirm your saved card or bank account is current and hasn't expired.
4. Try a Different Payment Method If the issue isn't resolved right away, don't worry — you can use an alternate card or bank account to cover the invoice in the meantime. Go to Billing → Invoices, click Pay, and select or enter a different payment method.
Still Stuck? We've Got You.
If none of the above steps resolve it, reach out to us at [email protected]. Our team will look into it right away and make sure your access isn't affected while we work through it together.