Think a charge on your account isn't right? Here's how to handle it without disrupting the rest of your billing.
Start with us — not a bank dispute
Please reach out to us before filing a dispute or chargeback with your bank. A bank dispute can lock up the payment and actually slow down getting it resolved. The fastest path is to message us directly through the in-app chat or at [email protected] with the invoice and what looks off.
What happens to autopay while we review
Once you flag a charge, we can hold the specific invoice so autopay doesn't process the disputed amount on its due date while we look into it. The rest of your billing continues as normal, so nothing else is affected.
If a charge was already paid and is owed back
If we confirm a refund is due, it's returned to your original payment method, typically within 5–10 business days.
Keep the rest current
To avoid late fees or an access pause on unrelated invoices, keep any other open invoices paid while we sort out the one in question.
Have a charge to review? Open the in-app chat or email [email protected] and we'll dig in right away.