All members nearing the end of a signed commitment term will automatically receive a renewal email. If you do not wish to renew, contact your Location Manager directly and then follow these steps:
1. Fill out our move out notice form at least 30 days prior to move-out
This form asks for important information about where to send your security deposit. Notice must be provided at least a full 30-day calendar month in advance, per the terms in your Membership Agreement
2. Schedule time with your Location Manager to walk the unit
Once the move-out form has been completed, your Location Manager will schedule a time to walk the unit and collect keys and any Saltbox property (i.e., equipment rentals).
3. Make sure you're up-to-date on your payments
After the walk-through has been completed, our billing team will initiate a security deposit refund (if applicable) through bill.com. This process can take up to 30 days. *Note: you will not receive a security deposit refund until all previous month's billings have been completed.
4. Remove all inventory and personal belongings from your suite
Members who have product remaining after their move-out date will be charged Flex Storage rates daily until items are removed.
5. Clean your suite
If a suite is not cleaned prior to moving out, Saltbox will perform the task on your behalf and charge standard eForce pricing. You can schedule move-out assistance with our Special Projects by eForce service (including suite cleaning).