If you’ve experienced an issue with an undelivered package, Saltbox is here to guide you through the claims process. Each carrier has specific procedures for filing claims, but Saltbox generally recommends waiting 7 days before filing a claim as carriers handle a large amount of packages daily.

Follow these steps based on the carrier used to ship your package.

Before filing a claim, confirm the delivery status through the carrier’s tracking system to ensure it’s marked as undelivered. This will provide key details that the carrier may require to process your claim.

Different carriers handle claims individually. Below are links and important notes for filing a claim with each of our carrier partners:

Claims Process: USPS Claim Filing Page

Notes: USPS shipments include $100 insurance via EasyPost. USPS can be challenging for claims, so ensure all necessary documents are available.

Claims Process: UPS Claim Filing Page

Notes: Each UPS shipment also includes $100 insurance, and the claims process is generally straightforward.

Claims Process: FedEx Claim Filing Page

Notes: For FedEx Express, members must schedule pick-ups separately; Ground claims follow the standard process.

Claims Process: Email OnTrac’s Claims Management Department at [email protected]

Notes: File claims within 15 days of the shipment due date. Ensure to attach all supporting documentation and the invoice for the item’s replacement cost.

Prepare the following documents for a smooth claims process:

Visit the respective carrier’s claims page or reach out directly as instructed above. Follow the prompts on the claim form to complete your submission.

Each carrier has a different response time, but you may need to follow up if you don’t hear back within the expected period. Keep any reference numbers or claim IDs for easy tracking.

For more support, Saltbox is available to assist at your specific location’s contact number or email.