Packages are one of the most common reasons to open the Saltbox App. The Packages tab gives you a live view of what's at your location and what's still inbound, so you can plan pickup without wondering.
How packages move through the app
When a package arrives at your Saltbox location, our team logs it into our system. From that moment, you'll see it in your app, and you'll get a notification on mobile when its status changes.
What you'll see
The Packages screen shows your full list, sorted with the newest on top. Each package shows:
Status (Ready, Picked Up, etc.)
Date received
Building and shelf location (where applicable — useful when you're on-site)
Special handling labels (e.g., "Cold Storage")
Filter chips
Four chips at the top let you scan by state:
All — Everything in your queue.
Ready — Packages that are stored and waiting for pickup.
Overdue — Packages flagged for follow-up.
Picked Up — Packages you've already collected.
Search
Type any part of a sender name, tracking number, or label into the search bar to filter your list instantly.
Notifications
Mobile — Notifications fire whenever a package's status changes (e.g., "Ready for pickup").
Web — A badge on the Packages tab shows new activity. The web portal doesn't send browser push notifications, so we recommend mobile for real-time updates.
Tips
Save the building and shelf info before you head over for pickup, especially at larger locations.
A package marked Overdue generally means it's been sitting for a while — feel free to ignore the label and pick it up when you can. We're tightening up that label in a future update.
Don't see a package you're expecting? Tap the chat icon in the app and we'll check on it.