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How do I file a claim for an undelivered package (Parsel orders)?
Monica Barker avatar
Written by Monica Barker
Updated this week

If you’ve experienced an issue with an undelivered package within Parsel, our team is here to guide you through the claims process. Please wait at least 7 days after your order status is marked as 'fulfilled' in your Parsel account before filing a claim.

Follow these steps based on the carrier used to ship your package.

Step 1: Log in to your Parsel account

Go to https://parsel.app/sign-in and enter your credentials.

Step 2: Navigate to the 'Orders' tab

Find the order you need to submit a claim for (the order status must show as 'fulfilled'); Scroll to the bottom of the page and click 'Submit a claim.'

Step 4: Submit your claim

Fill out the claim form and hit 'Submit' when done.

All claims will be reviewed and can take up to 4 weeks to process. As a reminder, please wait at least 7 days after your order status is shown as 'fulfilled' before filing a claim. For more support, Saltbox is available to assist at your specific location’s contact number or email.

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