Wrapping up your membership? Here's what to expect on your account after your agreement ends, so there are no surprises.
Your final invoice
Your last invoice covers your final month of membership plus any outstanding services or fees. All move-outs take effect on the last day of the month, so your final billing period runs through month-end.
If you didn't give 30 days' notice or ended early
A membership cancellation requires at least 30 days' written notice via the Membership Cancellation Request Form — email notice isn't accepted. If notice wasn't submitted in time, you'll be billed for the following month to satisfy the notice period. If you ended a fixed-term agreement early, your security deposit is forfeited and any discounts applied during your term are repaid at move-out.
For the full step-by-step, see How do I cancel my membership?
Your deposit and any balance
Once your account is settled and your suite walkthrough is complete, your security deposit is applied to any outstanding balance, and the remainder is refunded within 30–45 days. See What happens to my security deposit when I move out? for the full refund process.
When charges stop
After your final billing period and a fully settled account, no further membership charges are issued. If you'd like to confirm your account is clear, just ask.
Questions about your closing statement? Email [email protected] and we'll walk through it with you.