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Parsel
Streamline your shipping with Parsel. Get setup guides, manage orders, optimize features, and resolve issues efficiently.
Carriers
Find answers to questions about shipping restrictions, tracking orders, cost savings, carrier reliability, and more.
Are there any types of goods that cannot be shipped using Parsel?
How can I track the status of my orders once I ship it?
How can Parsel offer lower shipping costs than traditional solutions?
How does Parsel ensure the reliability of its emerging carrier partners?
What is required to ship products internationally?
What carriers can I ship with on Parsel?
How can I find out more about emerging carriers?
Do I have to schedule pick-ups for my shipments at Saltbox?
My international order only printed one form, where are the rest of the forms?
Integration / Account Setup
Learn how to integrate Parsel with your online store, track inventory, add users, and update account details effortlessly.
Can Parsel integrate with my online store or marketplace?
What if I am not on Shopify?
Does Parsel track my inventory?
How can I add additional users?
I have another Shopify store, how can I connect another Shopify store to my Parsel account?
Parsel says "Shopify failed to update:" What does this mean?
I didn't set up a password, how do I log in next time?
How do I update my email on file?
Why should I use Parsel?
How much does Parsel cost?
Why does Parsel need my Phone number?
How do I get Started on Parsel?
Who can I reach out to for help?
How can I connect my Shopify store?
Features
Optimize your shipping process with Parsel's advanced features like automation tools and tracking capabilities.
How does Parsel differ from traditional shipping solutions?
What Features does Parsel have?
How can split my order into multiple packages?
Can Parsel ship Internationally?
Is it possible to send a partial shipment?
Does Parsel check for bad addresses?
Can I void a shipment?
How can I send multiple orders at once?
I have a preferred shipping carrier, how can I always use them?
How can I add or change my package sizes?
How do I change the weight of an item on Parsel?
How can I update an incorrect address?
Does Parsel send an email to my customers with tracking information?
How can I edit my packing slip?
Can I connect Parsel to a weight scale?
Does Parsel allow you to create bundles?
Does Parsel offer any automation rules?
How do I send a single order on Parsel?
What is a batch?
Why are orders on hold in Parsel?
How can I put an item on hold?
Will Parsel remember which package I want to use for my orders?
Where can I initiate a customer return?
Can I use Parsel to generate a customer return label?
Can I merge orders in Parsel?
Can I create a manual order on Parsel?
Billing / Payments
Find clear information on billing cycles, payment methods, invoice management, and resolving billing issues.
How does Parsel bill me for postage?
Is there a way for me to update which credit card is on file?
Where can I see my Parsel invoices?